Terms and Conditions
Understanding Our Terms of Use
Effective Date: January 2025
These Terms and Conditions ("Terms") govern your use of the website, the TwelveSides Technologies Ltd brand ("we," "us," "our"), and any services ("Services") offered by TwelveSides Technologies Ltd. By accessing, using, or purchasing from the Website or engaging with our Services, you agree to comply with these Terms. If you do not agree with these Terms, you must refrain from using the Website or engaging with our Services.
About Us
TwelveSides Technologies Ltd is a technology solutions provider registered in the United Kingdom under company number 16169561.
Acceptance of Terms
By using the Website, our Services, or engaging with the TwelveSides Technologies Ltd brand in any capacity, you agree to these Terms. We may modify, update, or change these Terms at any time without prior notice. Such changes will take effect immediately upon posting on the Website. It is your responsibility to review these Terms regularly.
Use of Website and Services
Website Access: You are granted a non-exclusive, non-transferable, revocable licence to access and use the Website solely for personal or business purposes and in compliance with these Terms. You agree not to:
- Use the Website in a way that could damage, disable, or impair its functionality.
- Engage in any unlawful or fraudulent activity, or attempt to access any systems, networks, or data connected to the Website.
- Copy, distribute, or exploit content from the Website without express permission.
Consultancy Services: Our IT consultancy services, which may include advice, implementation, support, training, or project management, are provided as per the specifications outlined in the service agreement or quotation provided to you.
You agree to provide all necessary information, documentation, and cooperation required to facilitate the successful delivery of our Services.
Our Services will be carried out according to the agreed-upon scope, and we will make reasonable efforts to deliver the Services on time, though we cannot be held liable for delays beyond our control.
Quotations and Proposals
Quotations: All quotations for Services are provided based on the details supplied by you and are valid for [insert time period, e.g., 30 days]. The quotation will outline the Services, the costs, and any other relevant terms specific to the project or consultancy request.
Proposal Acceptance: By accepting a quotation or proposal, you agree to the pricing, terms, and scope as detailed in the quotation. Any changes or additions to the agreed scope of work may require a revised quotation or additional charges.
No Binding Obligation: A quotation or proposal does not constitute a contract until you accept the terms, and a formal agreement is executed. All agreements for Services are subject to confirmation and acceptance by TwelveSides Technologies Ltd.
Payment Terms
Payment Terms: Unless otherwise agreed, all payments for Services are due 30 days from the invoice date. Invoices will be provided once the Services have been delivered or as agreed in the service contract.
Late Payments: Late payments may incur interest at the rate of 5% per month, starting from the due date. Additionally, you may be liable for any costs incurred by us in collecting overdue payments.
Deposit: For large projects or long-term engagements, we may require a deposit or upfront payment, which will be specified in the quotation or service agreement. The balance of the fee will be due on completion of the Services or as otherwise agreed.
Cancellation: Should you wish to cancel the Services, you must notify us in writing. Depending on the stage of the project, you may be liable for a cancellation fee, which will be specified in the service agreement.
Privacy and Data Protection
We are committed to protecting your privacy. Any personal or business data provided to us will be handled in accordance with our Privacy Policy. By using the Website and engaging with our Services, you consent to the collection and use of your personal data as described in the Privacy Policy.
Intellectual Property
Ownership of Content: All intellectual property rights in the content, designs, trademarks, logos, software, and other materials provided by TwelveSides Technologies Ltd remain the property of TwelveSides Technologies Ltd or its licensors.
Client Deliverables: Upon full payment for our Services, you will own the rights to the work or deliverables produced as part of the Services, unless otherwise agreed. We retain the right to use any work created as part of marketing or portfolio purposes, unless otherwise agreed in writing.
Limitation of Liability
General Liability: To the fullest extent permitted by law, TwelveSides Technologies Ltd shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of the Website or Services, including but not limited to loss of data, profits, or business opportunities.
Liability Cap: Our total liability for any claim arising from or related to the Services shall not exceed the total amount paid for the specific Services giving rise to the claim.
Third-Party Services and Links
The Website may contain links to third-party websites or services that are not owned or controlled by TwelveSides Technologies Ltd. We are not responsible for the content, privacy practices, or availability of any third-party websites or services. We encourage you to review the terms and conditions and privacy policies of any third-party sites.
Indemnity
You agree to indemnify, defend, and hold harmless TwelveSides Technologies Ltd, its directors, employees, agents, and affiliates from any claims, damages, liabilities, losses, or expenses (including legal fees) arising out of or related to your use of the Website, Services, or breach of these Terms.
Termination
We may suspend or terminate your access to the Website or Services at our discretion, without notice, if you breach these Terms. Upon termination, you must cease using the Website and any Services provided.
Force Majeure
Neither party shall be held liable for delays or failures in performance under these Terms due to events beyond their reasonable control, including but not limited to acts of God, war, strikes, or other unforeseeable circumstances.
Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or related to the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions or concerns regarding these Terms or our Services, please contact us at:
