Effective Date: January 2025

TwelveSides Technologies Ltd ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or engage with our services. By using our website or services, you agree to the practices described in this policy.

Information We Collect

We collect personal data that you provide to us directly, as well as information we collect automatically when you interact with our website and services. The types of personal data we may collect include:

Personal Information: Name, email address, phone number, job title, company name, and other contact details you provide when you contact us, request services, or register an account.

Payment Information:  Payment details, such as credit card information, billing address, and transaction history, when you make a purchase or subscription.

Technical Information: IP address, browser type, operating system, device type, and browsing activity on our website (collected automatically via cookies or similar technologies).

Communication Data: Any messages or correspondence between you and us, including via email, phone, or online forms.

How We Use Your Information

We use your personal data for the following purposes:

To Provide Services: To deliver the IT consultancy services you request, including project management, advice, support, and training.

To Process Payments: To process transactions and handle billing and invoicing.

To Communicate with You: To respond to inquiries, send service updates, or notify you about important information regarding your account or our services.

To Improve Our Website and Services: To understand how you interact with our website and improve our offerings, user experience, and content.

To Comply with Legal Obligations: To meet any legal, regulatory, or contractual obligations, including maintaining proper records for accounting and tax purposes.

Sharing Your Information

We do not sell, rent, or share your personal data with third parties for marketing purposes. However, we may share your information in the following circumstances:

Service Providers: We may share personal data with trusted third-party service providers who help us deliver our services, process payments, or maintain our website. These providers are contractually obligated to protect your data and only use it for the purpose of providing their services.

Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., law enforcement).

Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the new owner.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files placed on your device to collect data on your browsing activity. We may use the information collected through cookies to analyse website usage, improve functionality, and personalise content.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain features of our website.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may retain certain data for accounting, legal, or auditing purposes.

Your Rights

Under applicable data protection laws, you have the following rights with respect to your personal data:

Right of Access: You can request access to the personal data we hold about you.

Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.

Right to Erasure:  You can request that we delete your personal data, subject to certain conditions.

Right to Restriction of Processing: You can request that we restrict the processing of your personal data under specific circumstances.

Right to Object: You can object to the processing of your personal data for direct marketing or other legitimate interests.

Right to Data Portability: You can request a copy of your personal data in a commonly used format to transfer to another service provider.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

Data Security

We take the security of your personal data seriously and implement reasonable technical and organisational measures to protect it from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

International Transfers

If we transfer your personal data outside of the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your information. This may include using standard contractual clauses approved by the European Commission or relying on other legal mechanisms to ensure your data is adequately protected.

Links to Third-Party Websites

Our website may contain links to third-party websites that are not controlled or operated by TwelveSides Technologies Ltd. This Privacy Policy does not apply to those websites, and we recommend reviewing their privacy policies before providing any personal data.

Children’s Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from children. If we learn that we have collected personal data from a child under the age of 16, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will be posted on this page, and the "Effective Date" at the top will be updated. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:

info@twelvesides.co.uk